Privacy policy
Effective Date: July 2026
Last Updated: July 2026
Welcome to LevelPep
LevelPep ("LevelPep," "we," "our," or "us") is a premium supplier of laboratory research compounds and a brand of IllumiBuddy Co.
We are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you:
- Visit www.levelpep.com
- Create an account
- Place an order
- Contact customer support
- Subscribe to marketing communications
- Interact with our website or services
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Business Information
LevelPep
A Brand of IllumiBuddy Co.
Website
Customer Support
Business Hours
Monday – Friday
9:00 AM – 5:00 PM MST
Our Commitment to Privacy
Protecting customer information is important to us.
We strive to collect only the information necessary to provide our products and services while maintaining reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Although no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously work to help protect customer information.
Information We Collect
We may collect information including, but not limited to:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
- Order history
- Account information
- Device information
- IP address
- Browser information
- Shopping activity
- Customer service communications
Additional information may be collected automatically through cookies, analytics tools, and Shopify technologies used to improve your shopping experience.
How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Verify payments
- Provide customer support
- Respond to inquiries
- Improve our website
- Improve customer experience
- Detect fraud
- Protect our website
- Send order updates
- Send promotional emails (with your consent where required)
- Comply with legal obligations
Shopify & Third-Party Services
LevelPep utilizes Shopify to power our online store.
Information submitted through our website may be processed by Shopify and certain trusted service providers involved in payment processing, fraud prevention, website hosting, shipping, analytics, and other business operations.
Additional information regarding Shopify's privacy practices is available at:
Cookies & Analytics
Our website uses cookies and similar technologies to:
- Remember shopping cart contents
- Save customer preferences
- Improve website functionality
- Measure website performance
- Analyze visitor activity
- Personalize content where applicable
Most web browsers allow you to disable cookies through your browser settings.
Disabling cookies may affect certain website functionality.
Marketing Communications
If you subscribe to our newsletter or promotional emails, you may receive updates regarding:
- New product releases
- Promotions
- Educational content
- Company announcements
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.
Order confirmations and customer service communications may still be sent when necessary.
Data Security
We implement commercially reasonable security measures designed to protect customer information against unauthorized access, alteration, disclosure, or destruction.
While we strive to maintain secure systems, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Children's Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location, applicable privacy laws may provide rights including:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Data portability
- Withdrawal of consent where applicable
- Opting out of certain marketing communications
Requests may be submitted by contacting us using the information below.
California Privacy Rights
Residents of California and certain other jurisdictions may have additional rights regarding their personal information under applicable privacy laws.
Where applicable, LevelPep will honor valid privacy requests in accordance with those laws.
International Data Transfers
Because our website utilizes Shopify and other service providers, your information may be processed or stored outside your country of residence.
Where required, appropriate safeguards will be implemented consistent with applicable privacy laws.
Third-Party Links
Our website may contain links to third-party websites.
LevelPep is not responsible for the privacy practices, security, or content of external websites.
We encourage visitors to review the privacy policies of any third-party websites they visit.
Research Use Notice
Products sold by LevelPep are intended exclusively for laboratory research purposes.
Nothing contained within this Privacy Policy modifies or expands the intended use of our products.
Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Changes become effective immediately upon publication on this website unless otherwise required by law.
Your continued use of the website following any updates constitutes acceptance of the revised Privacy Policy.
Contact Us
Questions regarding this Privacy Policy may be directed to:
LevelPep
A Brand of IllumiBuddy Co.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM MST