Shipping policy

Effective Date: July 2026
Last Updated: July 2026

Thank you for choosing LevelPep, a brand of IllumiBuddy Co. We are committed to processing and shipping your order as efficiently and accurately as possible.

Please review the following Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.

Business days are Monday through Friday, excluding weekends and recognized holidays.

Orders placed after normal business hours may begin processing on the next business day.

During periods of increased order volume, promotions, holidays, or unforeseen circumstances, processing times may be extended.

Shipping Methods

Available shipping options and estimated delivery times will be displayed during checkout.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Delivery times are determined by the selected shipping carrier after your order has been shipped.

Order Tracking

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout, when available.

Please allow up to 24 hours for carrier tracking information to become active.

Shipping Delays

While we strive to process every order promptly, LevelPep is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

Carrier delays
Weather conditions
Natural disasters
Holidays
Customs inspections
Incorrect shipping information
Carrier service interruptions
Other unforeseen events

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

LevelPep is not responsible for packages shipped to an address provided incorrectly by the customer.

If a package is returned due to an incorrect or incomplete shipping address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around your delivery location
Checking with household members or neighbors
Contacting the shipping carrier
Filing a carrier claim if appropriate

LevelPep will gladly assist by providing shipment information when available but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Shipments

If your package arrives damaged, please notify us within 48 hours of confirmed delivery.

Please include:

Your order number
A description of the issue
Clear photographs of:
- The shipping box
- Shipping label
- Packaging materials
- Damaged product(s)

We will review the information and determine an appropriate resolution.

Order Cancellations

Orders may be canceled only if they have not yet entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for understanding and complying with all applicable import laws, customs regulations, duties, taxes, and restrictions in their country or region.

LevelPep is not responsible for packages delayed, refused, seized, or returned by customs or government authorities.

Research Use Only

Unless otherwise expressly stated, all products sold by LevelPep are intended exclusively for laboratory research purposes.

Products are not intended for human consumption, veterinary use, clinical use, or to diagnose, treat, cure, or prevent any disease.

Customers are responsible for ensuring compliance with all applicable laws and regulations regarding the purchase, possession, and use of research materials.